Every payment gets a receipt by email, from us, the moment it goes through: Your SimpleInvite receipt, with a number of ours.
Settings, under Billing, lists everything you have paid for. Receipt opens it again, and Email it to me sends another copy.
Refunds are done by a person. If you cancel a paid event, if something on our side stopped your invites going out, or if you bought the wrong thing, write to help@simpleinvite.app with the event name, and we refund it. There is no form and no deadline.
Cancelling or deleting an event doesn't refund it on its own. Write to us before you delete a paid event: deleting it removes its receipt from Billing.
A refund goes back to the card you paid with, and the purchase shows as Refunded. A refunded event keeps the invites it already sent, but can't grow past 30 again without paying. A refunded year ends the 12 months it added.